1st International Conference of Cross-Disciplinary Academic Research 2021 (ICAR21) - 2021 : The Effect Of Covid-19 On Information Technology (IT) Support's Performance On Operation Effectiveness.

Assoc Prof Dr Farha, Abdol Ghapar (2021) 1st International Conference of Cross-Disciplinary Academic Research 2021 (ICAR21) - 2021 : The Effect Of Covid-19 On Information Technology (IT) Support's Performance On Operation Effectiveness. 1st International Conference of Cross-Disciplinary Academic Research 2021 (ICAR21), NA (NA). p. 83. ISSN 978-967-26577-0-5

Text ICAR2021 Dr.Farha_The Effect Of Covid-19 On Information Technology (It) Support's Performance On Operation Effectiveness.pdf Download (2MB)

Abstract

The recent Covid-19 pandemic has taken the world by storm, impacting the global economic crisis at a shattering magnitude. Organisations are forced to change their way of doing business while aiming for ongoing employee safety and operational continuity. Because of the outbreak, the government has enforced social distancing and several counter-measurements, including the Working From Home (WFH) policy to limit the physical engagement between employees and their internal and external clients. Therefore, this study will focus on how well the operations can be for IT Support to continue productivity during the outbreak while aligning with governments' gazette policies and the organisation's objective. This study will examine the relationship between employee performance and operational effectiveness during the pandemic. This study will be conducted on employees directly involved in the IT field, specifically those responsible for doing support work as their BAU (Business as Usual) on daily basis. A set of the questionnaire will be distributed to the target sample of 70 - 100 respondents in one of the IT companies in Cyberjaya for their logical input. This study expects a positive relationship between IT Support's performance and operation effectiveness during pandemic Covid-19.

Item Type:	Article
Uncontrolled Keywords:	productivity, operation effectiveness, limitation, Covid-19, WFH
Subjects:	H Social Sciences > HD Industries. Land use. Labor
Divisions:	Institute of Graduate Studies (IGS)
Depositing User:	LIBRARY1 UPTM
Date Deposited:	10 Jun 2025 07:23
Last Modified:	10 Jun 2025 07:23
URI:	http://eprints.kuptm.edu.my/id/eprint/4300

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