Jurnal Evolusi - 2023 : The Facilitating Conditions Accessibility to Mobile Banking Services

Dass, Deena Chandra and A.Gani, Norhaninah (2023) Jurnal Evolusi - 2023 : The Facilitating Conditions Accessibility to Mobile Banking Services. Jurnal Evolusi, 4 (3). pp. 1-13. ISSN 2735-2234

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Abstract

To investigate the relationship between the facilitating conditions accessibility to mobile banking services and the behavioral intentions among the local communities. Transformational in nature is mobile banking which affords increased ease of managing the money, transactions and other accounts from anywhere at any time. The study discusses “facilitating conditions” as determinants for mobility in mobile banking. Conditions of facilitation cover some conditions determining how easily a person can use such mobile banking. This paper reviews literature and empirical data on critical enabling factors for mobile banking adoption and use. This is because the study starts with an overview of the required technical infrastructure consisting of network coverage, smart phone usage, and Internet accessibility for enabling the mobile banking entry. In addition, it outlines issues such as friendly interfaces, trusted authentications, and customer care that improve overall user engagement. This demonstrates the importance of educating people and raising awareness regarding mobile banking services among more people. This study finds out that combination of enabling factors plays an important role in making mobile banking accessible and usable. Knowing these determinants enables financial entities, policy makers and providers of technology to create plans that encourage use of more mobile banking which ultimately is beneficiary to consumers as well as the economic sector. This article gives recommendations on how stakeholders can optimize their investment in mobile based e-banking services in a dynamic digitized environment

Item Type:	Article
Uncontrolled Keywords:	Facilitating to banking, Conditions, Accessibility Mobile Services, Technology acceptance
Divisions:	Institute of Graduate Studies (IGS)
Depositing User:	LIBRARY2 UPTM
Date Deposited:	31 Jul 2025 07:24
Last Modified:	31 Jul 2025 07:24
URI:	http://eprints.kuptm.edu.my/id/eprint/5111

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