Asian People Journal - 2021 : Implikasi Penggunaan Whatsapp Dalam Pengurusan Maklumat Organisasi

Mustaffa, Che Su and Omar, Nuredayu and Abu Talib, Zuraidah and Megat Ibrahim, Nan Zakiah (2021) Asian People Journal - 2021 : Implikasi Penggunaan Whatsapp Dalam Pengurusan Maklumat Organisasi. Asian People Journal, 4 (2). 0-0. ISSN 2600-8971

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Abstract

This study discusses the use of social media in organizational information management focused on WhatsApp application. This phenomenon is important given the current situation where the usage of social media as one of the formal and informal communication channels in the distribution of organizational information needs to be examined especially in terms of usage factors and its implications. Thus, the main purpose of this study is to develop an instrument to measure the usage of WhatsApp as well as to identify the implications of WhatsApp usage among organizational staff. This study utilized combination of qualitative and quantitative methods. The qualitative method of interviewing was conducted with professional management staff, administrative and support staff. As a result of the interview, instruments to measure WhatsApp usage were formed which contained the dimensions of WhatsApp Usage, Belief in Information, WhatsApp Usage Ethics and WhatsApp Usage Competencies. The questionnaire was then distributed to the staff of the organization. Analysis of the questionnaire showed that there is a positive and significant relationship between WhatsApp Usage and Belief in Information, the Impact of WhatsApp Usage, and WhatsApp Usage Competencies. This study contributes to the knowledge related to information management in organizational communication as well as strengthening the Technology-based Social Construction theory and Hyper personal theory.

Item Type:	Article
Uncontrolled Keywords:	Competency, Information Management, WhatsApp, Instrument Development, Hyper personal theory
Divisions:	Institute of Graduate Studies (IGS)
Depositing User:	LIBRARY1 UPTM
Date Deposited:	29 Jul 2025 00:31
Last Modified:	29 Jul 2025 00:31
URI:	http://eprints.kuptm.edu.my/id/eprint/5043

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