Jurnal Evolusi - 2023 : Investigating The Trust in Government and Its Effect on E-government Service Usage

Mohd Azmi, Muhammad Danial Aiman and A.Gani, Norhaninah (2023) Jurnal Evolusi - 2023 : Investigating The Trust in Government and Its Effect on E-government Service Usage. Jurnal Evolusi, 4 (3). pp. 1-8. ISSN 2735-2234

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Abstract

This research explores the correlation between trust in government and the adoption of e government services in Malaysian communities. Through a quantitative methodology involving a questionnaire distributed to 152 respondents in Taman Cempaka, Ampang, the study examines the influence of trust on e-government service usage. Data analysis, conducted using Statistical Package for the Social Sciences (SPSS), reveals a strong positive relationship between trust in government and the utilization of e-government services. The findings suggest that individuals perceive e-government services as trustworthy, yet express concerns about security during transactions. Drawing on the Technology Acceptance Model (TAM) theory, the research highlights the importance of trust in shaping perceptions of e government systems and services. The study's outcomes provide valuable insights for policymakers and government entities aiming to enhance e-government service delivery and citizen engagement. By understanding the impact of trust on e-government adoption, authorities can tailor strategies to improve service quality, accessibility, and digital literacy, ultimately fostering greater trust and utilization of e-government services among the populace.

Item Type:	Article
Uncontrolled Keywords:	Trust in government, usage of e- government services, E-government, Technology acceptance model (TAM) theory
Divisions:	Institute of Graduate Studies (IGS)
Depositing User:	LIBRARY2 UPTM
Date Deposited:	31 Jul 2025 01:12
Last Modified:	31 Jul 2025 01:12
URI:	http://eprints.kuptm.edu.my/id/eprint/5092

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