Jurnal Evolusi ; 2023 : Perceived Credibility and Trust In Mobile Banking Security Among Local Communities In PPR Pudu Ulu, Kuala Lumpur

Salimen, Nurul Natasya and A.Gani, Norhaninah (2023) Jurnal Evolusi ; 2023 : Perceived Credibility and Trust In Mobile Banking Security Among Local Communities In PPR Pudu Ulu, Kuala Lumpur. Jurnal Evolusi, 4 (3). pp. 1-9. ISSN 2735-2234

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Abstract

The study aimed to investigate the perceived credibility and trust towards the use of mobile banking within the local communities of PPR Pudu Ulu, Kuala Lumpur. The rapid growth of mobile banking over the past decade has significantly transformed the management of accounts and financial transactions, offering a breakthrough in remote banking services. Despite its convenience, many customers express uncertainty regarding the credibility and trustworthiness of mobile banking, primarily due to security concerns. The research study focuses on examining the perceived legitimacy and trust in mobile banking within the local community of PPR Pudu Ulu, Kuala Lumpur. The study utilizes the Unified Theory of Acceptance and Use of Technology (UTAUT) to analyze the acceptance of mobile banking, with a specific focus on performance expectancy, effort expectancy, social influence, and facilitating conditions. The study includes a sample of 100 local community members from the PPR Pudu Ulu area in Kuala Lumpur, who will be invited to complete an online survey questionnaire to provide insights into their perceptions of mobile banking. The research recommends that future studies should delve deeper into the impact of data breaches or security incidents on users' trust and confidence in mobile banking, further enhancing the understanding of the factors influencing trust in mobile banking services within the local community of PPR Pudu Ulu, Kuala Lumpur.

Item Type:	Article
Uncontrolled Keywords:	Perceived credibility trust, Mobile banking, behavioral intentions, UTAUT
Divisions:	Institute of Graduate Studies (IGS)
Depositing User:	LIBRARY2 UPTM
Date Deposited:	31 Jul 2025 07:30
Last Modified:	31 Jul 2025 07:30
URI:	http://eprints.kuptm.edu.my/id/eprint/5112

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